Withdrawal and consumer information
Your enquiry is non-binding. A contract requiring payment arises only through explicit acceptance of an individual quotation. The following information distinguishes between manufactured goods, services and digital content.
When a right of withdrawal applies
Consumers generally have a statutory right of withdrawal for distance contracts unless a statutory exception applies. Information appropriate to your specific service is provided with the contract documents before acceptance.
For physical parts that are not prefabricated and are manufactured substantially according to your individual choices or clearly tailored to your personal needs, the exception in section 312g(2), no. 1 of the German Civil Code (BGB) may apply. Manufacture only after an order is placed does not, by itself, exclude the right of withdrawal for every product.
This exception for goods does not automatically apply to CAD and development services or digital files. Their classification depends on the deliverable owed. Your statutory rights relating to defects apply independently of any right of withdrawal.
How to withdraw
Where you have a right of withdrawal for the contract concluded, you may withdraw within 14 days without giving a reason. A clear statement is sufficient, for example by email or letter to: WebTec Braun GmbH, Max-Hickl-Str. 10, 83026 Rosenheim, Deutschland, email info@formact.de.
Please provide your name and identify the contract so that we can match your statement to it. Sending your statement before the deadline is sufficient to comply with the withdrawal period. You may use the wording suggested below, but are not required to do so.
Start of the withdrawal period
For goods, the period generally begins when you or a person designated by you, other than the carrier, receives them. For a single order with goods delivered separately, receipt of the last item is decisive; for multiple part shipments, receipt of the last shipment.
For services and digital content not supplied on a physical medium, the period generally begins when the contract is concluded. The period starts only once the legally required information has been provided. Your individual contract information states the start applicable to your order.
Refunds and returns for goods
Following a valid withdrawal, we refund payments received, including the cost of the least expensive standard delivery offered, without undue delay and no later than 14 days after receiving your withdrawal. We generally use the same means of payment for the refund; a different method is agreed only expressly and at no additional cost.
For a purchase of goods subject to a right of withdrawal, we may withhold the refund until we receive the goods or evidence that they have been returned, unless we have offered to collect them. Return the goods no later than 14 days after declaring your withdrawal. You will be informed before the contract is concluded whether you must bear the direct cost of returning them. Without the required prior information, these costs will not be imposed on you.
Any compensation for diminished value is governed by the statutory requirements. It relates in particular to handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Early start of CAD and other services
If a paid service is to begin before the withdrawal period ends, we obtain the required explicit declarations separately. Early expiry of the right generally comes into consideration only after the service has been fully performed and the other statutory requirements have been met.
If you expressly requested an early start and were properly informed, a withdrawal may require appropriate proportional payment for the service already provided. Neither an upload nor an enquiry contains blanket consent or a waiver.
Digital content
For paid digital content not supplied on a physical medium, the right of withdrawal may expire when performance of the contract begins, subject to specific statutory requirements. These include your explicit consent to an early start, your acknowledgement that you will lose your right of withdrawal, and the required contract confirmation. These declarations are obtained separately when needed. Following valid withdrawal from a contract for such digital content, no compensation is payable for content already provided.
Suggested wording for your withdrawal
Recipient: WebTec Braun GmbH, Max-Hickl-Str. 10, 83026 Rosenheim, Deutschland. Email: info@formact.de.
Statement: I hereby withdraw from the contract for the goods or services specified below.
Add a description of the goods or services, the date the contract was concluded or the goods received, your name, your address and the current date. You may sign a letter. A handwritten signature is not required for an email.
Individual contract documents
The website does not provide binding checkout or automatic online acceptance of quotations. You receive documents tailored to the specific contract before your binding acceptance. Last updated: 22 September 2026.